Help & troubleshooting

Installing, activating, and what the error messages mean.

Install and activate

SweepVault for Windows is a desktop app. Download the installer from your account or purchase confirmation and run it.
On first launch, paste the license key from your Whop purchase and choose Activate.
One key activates one computer at a time.

Moving to a new computer

On the old computer, open Settings and choose Unlink this machine. Then activate on the new one with the same key.

Updates

The app checks for updates when it starts, and from Settings you can check on demand. Updates are verified against a signing key built into the app before they install.

Privacy

Your email content is read and stored only on your computer. To keep your license valid the app contacts our server a few times a day with your license ID, an anonymized device ID, the app version and the time. That is all it sends. See the privacy policy.

Troubleshooting

“This license is already active on another device”: One license key runs on one computer at a time. On the old computer open Settings and choose Unlink this machine, then activate here. If that computer is gone, wait up to 30 days for its seat to lapse on its own — or email catalog@sweepvault.app and we will release it.
“invalid licence key”: Copy the key again from your Whop purchase page, without leading or trailing spaces. Keys are case-sensitive.
“membership canceled” or “license revoked”: Your Whop membership is no longer active, so the app has stopped renewing. Renewing on Whop restores access within a few minutes; click Validate again or restart the app.
“billing not configured”, “whop unreachable” or a timeout: The billing provider could not be reached. Nothing is wrong with your key. Wait a few minutes and try again. An already-activated app keeps working offline for a grace period.
Windows warns about an unrecognized app: If the download came from sweepvault.app, choose More info, then Run anyway. Do not do this for a copy from anywhere else.
The app will not start, or a sync looks stuck: Email catalog@sweepvault.app with your app version (Settings) and what you saw. Never send your email-account passwords or screenshots of message contents.

Still stuck?

Email catalog@sweepvault.app. Include your app version and the exact message you saw.